Consultations are one of the most important elements a stylist can preform when meeting a new client. But an existing and regular client? As humans, we often find ourselves getting into a routine based on our comfort level. After going to a seminar in Florida this past November, Carmel stylist Sarah Richardson (who’s been doing hair now for 4 years) had a sudden realization that she was going to begin treating all clients (existing and otherwise) the same way she would for every new client that sits in her chair.
I got an opportunity to sit down with Sarah last week to go her newly initiated consultation program that she has developed to get a better understanding of what her clients’ needs, likes and dislikes are related to their hair and style. As a stylist (and to be honest) I was a little wary of her new approach. I mean, comprehensive consultations for our regular clients?! But we already know so much about them already!!
When I finished, however, I found myself asking questions about my own hair, the products I use and why I use them; I thought that since I’m a stylist as well, I knew enough about my own hair – but sometimes it takes stepping out of your own comfort zone to realize that the comfort zones themselves can be limiting. It was a pretty sobering experience. Without realizing it immediately, I realized that Sarah is right. She treats every client like it’s their first time coming to her. Her enthusiasm is genuine, her professionalism is on-point and her passion for her craft shows through her work.
Working with people like Sarah Richardson make Meridian Design Group what it is: a new experience every time you come in.
Sarah is available at our Carmel location Tuesday – Saturday